Terms & conditions

Please carefully read the following Terms and Conditions in conjunction with our Privacy Policy prior to placing your Order with PENGUIN STORIES.

We reserve the right at all times to make changes or updates to these Terms and Conditions at any time without providing you with prior notice.

Any changes or updates to these Terms and Conditions will apply immediately at the time of posting on the Website.

If you do not understand these Terms and Conditions, our Privacy Policy or have any questions, please contact us via email at tellus@penguinstories.me

If you don’t agree to these Terms and Conditions, please do not continue to use our website.

1. DEFINITIONS & ACRONYMS

1.1. Business Days means Monday – Friday.

1.2. Delivery Address means the address to which the Goods are to be delivered as provided by you on the electronic Order form on the Website.

1.3. Authorised Delivery Agent means any nominated third party delivery or shipping business for PENGUIN STORIES.

1.4. Delivery Fee means the fee charged by the Delivery Agent of PENGUIN STORIES for the delivery of Goods to you.

1.5. Goods means the items offered for sale described or displayed on the PENGUIN STORIES Website.

1.6. Law means any written rule/s e.g. Act, Regulation, Code, Order or rule, any government ordinance or by-law, any governmental agency’s rule, regulation or determination, and any form of custom or policy recognised and enforced by court judgment.

1.7. Order means any request by you to purchase Goods online from the PENGUIN STORIES website in accordance with these Terms and Conditions.

1.8. Price means: the purchase price of each individual Good as specified on the PENGUIN STORIES Website.

1.9. Privacy Policy means: the PENGUIN STORIES Privacy Policy found on the Website.

1.10. Website means: WWW.PENGUINSTORIES.ME

1.11. Terms and Conditions means: the specific Terms and Conditions as amended from time to time, governing your use of the PENGUIN STORIES Website, in addition to these Terms and Conditions.

1.12. We or Us or Our means PENGUIN STORIES.

1.13. You or Your means you as the purchaser of Goods from PENGUIN STORIES pursuant to these Terms and Conditions.

2. COMPLIANCE WITH TERMS AND CONDITIONS

2.1. This agreement is a contract between the customer (you) and PENGUIN STORIES.

2.2. By using this website you acknowledge that you have read and understood, and agree to be bound by these Terms and Conditions when you submit an online Order to us.

2.3. These Terms and Conditions apply to the Ordering, purchase, fulfilment and delivery of Goods from the PENGUIN STORIES website.

2.4. The PENGUIN STORIES Terms and Conditions contain important information relating to:

  • ordering, processing, fulfilment and delivery of Goods

  • limitations of liability and other conditions which may relate to your Order.

 

3. PRIVACY POLICY

3.1. At PENGUIN STORIES we know that your personal information and how it is collected, used and communicated is of critical importance to you.

3.2. We are committed to conducting our business in accordance with Latvian Privacy Laws and have developed a Privacy Policy.

3.3. This information can be viewed by clicking on the Privacy Policy icon located on the PENGUIN STORIES Home Page.

3.4. By agreeing to these Terms and Conditions you will be deemed to have also read, understood and agreed to our complete Privacy Policy.

 

4. USE OF THIS WEBSITE

4.1. This website and its contents are subject to Copyright owned by PENGUIN STORIES, or in the case of some material, a third party.

4.2. You may view this website and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use.

4.3. Any other unauthorised use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

5. SPAM

5.1. PENGUIN STORIES will never knowingly send/transmit to you electronic messages without your consent.

6. COOKIES

6.1. Cookies are small file/pieces of information that your website browser stores on your computer hard drive.

6.2. PENGUIN STORIES cookies do not contain any personal, identifiable information.

6.3. PENGUIN STORIES uses cookies to provide you site usage information in addition to assisting us to improve and develop the products and services we offer.

6.4. If you elect to disable cookies on your website browser, access to all the available functional features of the PENGUIN STORIES webpages may not be possible.

7. OTHER WEBSITES

7.1. There may be links on this site to other websites that may be of interest to you.

7.2. PENGUIN STORIES is not responsible for the privacy practices of third party websites that are linked to the PENGUIN STORIES website either via a hyperlink, banner advertising or otherwise.

7.3. You should exercise caution and check which website you are visiting.

7.4. We will not be liable for any damage caused by use of these websites.

8. DAMAGE TO COMPUTERS OR OTHER DEVICE

8.1. PENGUIN STORIES is not able to guarantee that a file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware device or software with which it might be used.

8.2. You are responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

8.3. You assume all risk of use of all programs and files on this site, and you release PENGUIN STORIES entirely of all responsibility for any consequences of its use.

9. PLACING AN ORDER FOR GOODS

9.1. You can place an online Order via the Website by correctly completing and submitting the electronic Order form on the Website.

9.2. When you submit an online Order via the website, you are making an offer to purchase Goods for the stated price and delivery fee specified at the time you submit your Order.

9.3. In completing the PENGUIN STORIES electronic online Order form, you agree to provide information as to your personal details that are relevant, necessary and accurate to enable PENGUIN STORIES and our delivery agent to accept process and deliver your Order.

9.4. PENGUIN STORIES will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you due to inaccurate or incomplete personal details provided by you in respect of an Order.

9.5. You can Order online from PENGUIN STORIES if:

  • you are aged 16 years or over

  • have, operate and maintain an active email account

  • have, operate and maintain a telephone number on which you are easily contactable.

9.6. You must thoroughly check your Order, prior to submitting your Order online with us.

9.7. Once you have submitted your Order, cancellations of your Order or changes to the Goods in your Order cannot be made unless changes to your Order are made in agreement with PENGUIN STORIES.

9.8. Once you have submitted your online Order, you will receive an automatically generated invoice containing your Order number.

9.9. You will need to quote your Order number when communicating with us regarding your Order.

10. ACCEPTANCE OR REJECTION OF AN ORDER

10.1. PENGUIN STORIES reserves the right to either accept or reject an Order from you at any time or for any reason.

10.2. If we accept an Order from you, it represents an agreement by PENGUIN STORIES to supply the Goods to you in accordance with the Order and these Terms and Conditions.

10.3. If we reject your Order we will notify you of our decision via email within five (5) business days of you placing the Order.

10.4. PENGUIN STORIES will not be liable to you for your loss or that of any third party due to the decline of an Order.

10.5. If we reject an Order and your payment for the Goods has already been processed we will refund the money you have paid to us for that Order within five (5) business days.

10.6. Receipt of your refund will be determined by your financial institution and the time taken by them to process your refund.

10.7. PENGUIN STORIES is not liable with respect to any loss, damage, cost, expense or injury you or any third party incurs as a result of any delay in processing your refund.

11. PRODUCT AVAILABILITY

11.1. You acknowledge and agree that from time to time, some Goods displayed on the website may be unavailable or out of stock and that we may be unable to complete or fulfil part or all of your Order.

11.2. If this occurs, PENGUIN STORIES will contact you via email within five (5) business days to arrange for amendment of your Order to replace the Good with an alternative comparable product and price, if available and agreed by you or a full refund.

11.3. Receipt of your refund will be determined by your financial institution and the time taken by them to process your refund.

11.4. PENGUIN STORIES is not liable with respect to any loss, damage, cost, expense or injury you or any third party incurs as a result of any delay in processing your refund.

11.5. We reserve the right to suspend or withdraw from sale either temporarily or permanently any Good displayed on the PENGUIN STORIES website without notice to you at any time.

11.6. PENGUIN STORIES will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good.

11.7. Where your Order is affected by an error on the Website e.g. description of Goods, an image, price or otherwise, we will reject this part of the Order.

11.8. If applicable, PENGUIN STORIES will continue to fulfil the remainder of your Order in accordance with these Terms and Conditions.

11.9. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us in accordance with the Returns Policy.

11.10. You acknowledge and agree that:

  • all pictures and images of Goods displayed on the website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life

  • you have read any corresponding written description of the Goods, prior to submitting your Order

  • the colour of Goods as shown on the website may vary slightly in shade in real life

  • where we provide dimensions and measurements in the descriptions of a Good it is your responsibility to ensure that the actual size of each item is suitable for your purpose, prior to submitting your Order

  • any accessory featured with the Goods is for illustration purposes only, and may be sold separately.

 

12. PRICE & PAYMENT

12.1. The price of a good is stated on the Website and you agree to pay for your Goods at the time of placing an Order.

12.2. The prices of Goods on the Website are subject to change without notice to you.

12.3. You can pay for an accepted order using any of the following payment methods:

  • Mastercard

  • Visa

  • Debit Card

12.4. You will be issued a Tax Invoice by email once payment for your Order has been processed.

12.5. All payments for Goods must be cleared in full by PENGUIN STORIES before your Goods are dispatched from our warehouse.

12.7. If your payment cannot be processed, your Order will be rejected and you will be advised by email.

13. DELIVERY OF GOODS

13.1. PENGUIN STORIES can deliver your order directly to your home or work address.

13.2. PENGUIN STORIESs uses TNT services for all Deliveries. All Goods are shipped to you from our warehouse in Latvia.

13.3. Depending on the area you live in, delivery can take up to 10 business days after the order has been placed and payment received.  Upon dispatch of your order you will recieve a confirmation telephone call or email.

13.4. All our Goods parcels require a signature upon delivery.

13.5. From time to time there may be a delay in the delivery of your Goods.

13.6. You acknowledge and agree that:

  • PENGUIN STORIES cannot guarantee that delivery may not occur in the estimated time period

  • estimate delivery times may change from time to time due to unforeseen circumstances or other factors beyond our control

  • PENGUIN STORIES is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

 

14. RETURNS POLICY

14.1. Please refer to our Returns Policy.

15. RISK OR LOSS

15.1. All risk and title to Goods passes to you on the date and time of delivery to the delivery address you provided to us when you submitted your Order.

16. WEBSITE CHANGES

16.1. We may change or update this website and the Terms and Conditions at any time without providing you with prior notice.

17. CORRECTION OF MISTAKES

17.1. Sometimes there may be content on this website that contains typographical errors, inaccuracies or omissions relating to a product image, product description, price or availability.

17.2. In this situation, we have the right to amend any typographical errors, inaccuracies or omissions and to correct or update content or cancel Orders at any time without prior notice.

17.3. If you believe that there is a typographical error, inaccuracy or omissions on this website, please contact us.

18. DISCLAIMER/LIMITATION OF LIABILITY

18.1. You agree that your access to, and use of, this site is subject to these Terms and Conditions and all applicable laws, and is at your own risk.

18.2. This site and its contents are provided by PENGUIN STORIES to you on an “as is” basis, the site may contain errors, faults, discrepancies and inaccuracies and may not be complete and current.

18.3. PENGUIN STORIES makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

18.4. Neither PENGUIN STORIES, nor its affiliates, directors, officers, employees, agents, contractors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site.

18.5. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

19. GOVERNING LAW

19.1. This website is created, maintained and controlled by PENGUIN STORIES.

19.2. Your use of this site is governed by, construed and enforced in accordance with the laws of Latvia.

19.3. All disputes arising from your use of this website are exclusively subject to the jurisdiction of the courts of Latvia.

19.4. This website is available on the World Wide Web and may be accessed throughout Latvia and overseas.

19.5. PENGUIN STORIES makes no representations that the content of this site complies with the laws of any country outside Latvia.

19.6. If you access this website from a place outside of Latvia, you do so at your own risk and you are responsible for complying with the laws in the place where you access the website.

20. COMMENTS AND FEEDBACK

20.1. At PENGUIN STORIES we are focused on continual improvement of our Goods and Services. If you have a suggestions or comment you can email us tellus@penguinstories.me